Join Our Growing Team!
Job Posted: September 1, 2020
Position: Service Writer/Customer Service
Don's Auto Service in Belchertown, MA is seeking a Service Writer/Customer Service team member with outstanding people skills for a full-time position, Monday – Friday, 8am – 5pm (part-time may be available for the right fit).
Located on Route 9 in Belchertown, we're committed to quality, innovation, community, and customer service. Family owned and operated for more than 60 years, we've recently expanded our facility and are looking for a reliable team member to help deliver the excellent customer experiences we’ve built our reputation on.
Candidate must have experience in a previous customer-facing position, preferred experience in the automotive industry, and the ability to provide excellent customer service even when helping challenging customers. As a family-owned business, we are especially proud of our reputation for being customer-focused, fair, professional, honest, and friendly. We are looking for a person to join our team who shares our work ethic, ability to multitask, and dedication to the customer experience.
Responsibilities include answering the phone, scheduling appointments, greeting customers, and other tasks as needed to support the shop and team. Must be computer savvy and have experience (or willingness to learn) computer programs including QuickBooks and Tracs.
Previous experience (3-5+ years) in a customer service role preferred
Automotive knowledge preferred but not required
Excellent verbal and written communication skills
Strong customer service skills and ability to support challenging customers with professionalism
Careful attention to detail
Strong critical thinking and troubleshooting skills
No weekends, Mon-Fri
Full-time: 8am – 5pm
Part-time: schedule may be available for the right fit
Hourly pay based on experience with paid vacation, sick time, and (select) holidays.
Submit your resume by email to Terrydas141@gmail.com, or call to discuss an interview with owners Erik/Terry at 413-323-7762.